The interplay of IT users' coping strategies : uncovering momentary emotional load, routes, and sequences
Year of publication: |
2020
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Authors: | Salo, Markus ; Makkonen, Markus ; Hekkala, Riitta |
Published in: |
MIS quarterly. - Minneapolis, Minn : MISRC, ISSN 2162-9730, ZDB-ID 2068190-2. - Vol. 44.2020, 3, p. 1143-1175
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Subject: | Coping | route | sequence | problem-focused | emotion-focused | appraisal | IT incident | IT use | Emotion | Konsumentenverhalten | Consumer behaviour | Tourenplanung | Vehicle routing problem | Coping-Strategie | Coping strategy |
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