The joint effect of flirting and emotional labor on customer service-related outcomes
Hana Medler-Liraz, Tali Seger-Guttmann
| Year of publication: |
2021
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|---|---|
| Authors: | Medler-Liraz, Hana ; Seger-Guttmann, Tali |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 60.2021, p. 1-12
|
| Subject: | Emotional labor | Flirting | Hospitality service | Rapport | Tipping behavior | Emotion | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Arbeitsverhalten | Work behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2021.102497 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012502728