The labor illusion : how operational transparency increases perceived value
Year of publication: |
2011
|
---|---|
Authors: | Buell, Ryan W. ; Norton, Michael I. |
Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 57.2011, 9, p. 1564-1579
|
Subject: | Warteschlangentheorie | Queueing theory | Intertemporale Entscheidung | Intertemporal choice | Selbstbedienung | Self-service | Kundenzufriedenheit | Customer satisfaction |
-
Waiting lines and self-service
Lambert, Carolyn U., (2008)
-
Why wait? : impact of waiting lines on self-service technology use
Kokkinou, Alinda, (2015)
-
A study of the airline boarding problem
Nyquist, David C., (2008)
- More ...
-
Buell, Ryan W., (2011)
-
"Last-place aversion" : evidence and redistributive implications
Kuziemko, Ilyana, (2011)
-
Surfacing the submerged state with operational transparency in government services
Buell, Ryan W., (2013)
- More ...