The link between tourism involvement and service performance : evidence from frontline retail employees
Dwi Suhartanto, David Dean, Ruhadi Nansuri, N. N. Triyuni
| Year of publication: |
February 2018
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|---|---|
| Authors: | Suhartanto, Dwi ; Dean, David ; Nansuri, Ruhadi ; Triyuni, N. N. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 83.2018, p. 130-137
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| Subject: | Tourism involvement | Service performance | Work engagement | Job satisfaction | Frontline employee | Retail | Arbeitszufriedenheit | Leistungsmotivation | Work motivation | Einzelhandel | Retail trade | Dienstleistungsqualität | Service quality | Tourismus | Tourism | Kundenzufriedenheit | Customer satisfaction | Tourismusberufe | Tourism employees |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2017.10.039 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011802505