The Lucas Approach to Facilitating Total Quality

In an attempt to catch, and hopefully overtake, its competitors Lucas Industries plc has implemented modern production techniques in a major period of reorganisation. The relocation of one business to a greenfield site is discussed. Manufacturing methods adopted include modular layout, kanban/materials requirement planning production control, machine and process control, and statistical process control. Methods of instilling continuous improvement are also discussed illustrating how the competitive edge achieved can be maintained. These include measuring system evaluation, internal quality systems audit, modification control and cost of quality.