The managed heart : the structural analysis of the stressor-strain relationship and customer orientation among emotional labor workers in Korean hotels
Gyehee Lee; Taegoo (Terry) Kim; Seok Ho Shin; Ick Keun Oh
| Year of publication: |
2012
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|---|---|
| Authors: | Lee, Gyehee ; Kim, Taegoo ; Shin, Seok Ho ; Oh, Ick Keun |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 31.2012, 4, p. 1067-1082
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| Subject: | Hotellerie | Hotel industry | Tourismusberufe | Tourism employees | Emotion | Stress | Work stress | Beziehungsmarketing | Relationship marketing | Marketingmanagement | Marketing management | Südkorea | South Korea |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009566949