The Management of Customer-Contact Service Employees: An Empirical Investigation
Year of publication: |
1996
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Authors: | Hartline, Michael D. ; Ferrell, O.C. |
Published in: |
Journal of marketing. - Chicago, Ill : Publications Group of the American Marketing Association, ISSN 0022-2429, ZDB-ID 2183183. - Vol. 60.1996, 4, p. 52-70
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