The management of firm specific resources as a source of competitive advantage
Year of publication: |
2004-01
|
---|---|
Authors: | Burton-Taylor, Sarah |
Other Persons: | Bowman, Cliff (contributor) ; Tranfield, David (contributor) ; James, Kim (contributor) |
Publisher: |
Cranfield University / School of Management |
Subject: | Customer service | Service delivery | Competitive advantage | Perceived use value |
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