The measurement of service quality: A new P-C-P attributes model
| Year of publication: |
1997
|
|---|---|
| Authors: | Philip, George ; Hazlett, Shirley-Ann |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 14.1997, 2-3, p. 260-286
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