The (mis)representation of customer service
Year of publication: |
2005
|
---|---|
Authors: | Bolton, Sharon C. ; Houlihan, Maeve |
Published in: |
Work, Employment & Society. - British Sociological Association. - Vol. 19.2005, 4, p. 685-703
|
Publisher: |
British Sociological Association |
Subject: | agency | call centres | consumer stories | customer service | enterprise culture | labour process analysis |
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