The moderating effect of user experience on satisfaction with electronic banking : empirical evidence from the Spanish case
Francisco Liébana-Cabanillas, Francisco Muñoz-Leiva, Juan Sánchez-Fernández, María I. Viedma-del Jesús
| Year of publication: |
February 2016
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|---|---|
| Authors: | Liébana-Cabanillas, Francisco ; Muñoz-Leiva, Francisco ; Sánchez-Fernández, Juan ; Viedma-del Jesús, María I. |
| Published in: |
Information systems and e-business management : ISeB. - New York, NY [u.a.] : Springer, ISSN 1617-9846, ZDB-ID 2069863-X. - Vol. 14.2016, 1, p. 141-165
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| Subject: | Electronic banking | Satisfaction | Moderating effect of experience | Spanien | Spain | Electronic Banking | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s10257-015-0277-4 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011672247