The moderating effects of involvement with respect to customer relationship management of the airline sector
Year of publication: |
2014
|
---|---|
Authors: | Wang, Stephen W. |
Published in: |
Journal of Air Transport Management. - Elsevier, ISSN 0969-6997. - Vol. 35.2014, C, p. 57-63
|
Publisher: |
Elsevier |
Subject: | Relationship bonding | Perceived relationship investment | Relationship quality | Involvement | Airlines |
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