The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Year of publication: |
2017
|
---|---|
Authors: | Sukwadi, Ronald |
Published in: |
International journal of services, economics and management. - Genève : Inderscience Enterprises, ISSN 1753-0822, ZDB-ID 2422828-X. - Vol. 8.2017, 1/2, p. 18-34
|
Subject: | service innovation | customer satisfaction | customer value | hotel services | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Kundenwert | Customer value | Dienstleistungsqualität | Service quality | Innovation | Dienstleistung | Services | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Produktentwicklung | New product development | Dienstleistungsmanagement | Service management | Dienstleistungssektor | Service industry |
-
Järvi, Henna, (2020)
-
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L., (2016)
-
Voorhees, Clay M., (2017)
- More ...
-
Determining service improvement priority in a zoological park
Sukwadi, Ronald, (2014)
-
Praharsi, Yugowati, (2014)
-
The implementation of quality management practices in Indonesian SMEs
Sukwadi, Ronald, (2015)
- More ...