The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research
Year of publication: |
2007
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Authors: | Aksin, Zeynep ; Armony, Mor ; Mehrotra, Vijay |
Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 11084601. - Vol. 16.2007, 6, p. 665-688
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