The moments of truth : a qualitative exploration of service interactions between employees with disabilities in the food service industry, and their customers
Year of publication: |
2023
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Authors: | Doan, Tin ; Mooney, Shelagh ; Kim, Peter Beomcheol |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 115.2023, p. 1-12
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Subject: | Cafés | Customers | Employees with disabilities (EWDs) | People with disabilities (PWDs) | Restaurants | Service interaction | Behinderte | Disabled persons | Behinderte Arbeitskräfte | Disabled workers | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
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