The new gold standard : 5 leadership principles for creating a legendary customer experience
Joseph Michelli
| Year of publication: |
2008
|
|---|---|
| Authors: | Michelli, Joseph A. |
| Publisher: |
New York, NY : McGraw-Hill Professional |
| Subject: | Ritz Carlton Hotel | Unternehmenskultur | Unternehmenserfolg | Leadership | Total quality management | Customer services | Corporate culture |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XVI, 284 S. 23cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Bibliographie |
| Language: | English |
| Notes: | Includes bibliographical references and index. - Formerly CIP |
| ISBN: | 978-0-07-154833-5 ; 0-07-154833-5 |
| Classification: | Unternehmensführung |
| Source: |
Persistent link: https://www.econbiz.de/10004912407