The organizational apology
Year of publication: |
2015
|
---|---|
Authors: | Schweitzer, Maurice E. ; Brooks, Alison Wood ; Galinsky, Adam D. |
Published in: |
Harvard business review : HBR. - Boston, Mass. : Harvard Business School Publ. Corp., ISSN 0017-8012, ZDB-ID 2382-6. - Vol. 93.2015, 9, p. 44-52
|
Subject: | Öffentlichkeitsarbeit | Public relations | Risikokommunikation | Risk communication | Beschwerdemanagement | Complaint management | Firmenimage | Corporate reputation |
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