The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service

edited by Mary E. Guy, Sharon H. Mastracci, Seung-Bum Yang

1. Introduction: Why Emotional Labor Matters in Public Service -- 2. Thinking Globally About the Public Service Work Experience -- 3: Trending Interconnectedness: The Value of Comparative Analysis -- 4. Understanding Emotional Labor at the Individual Level -- 5. Understanding Emotional Labor at the Organizational Level -- 6. Understanding Emotional Labor at the Cultural Level -- 7. Understanding Emotional Labor in Situational Contexts: How Mistreatment Matters -- 8. Measuring Emotional Labor: Survey Construction and Measurement Invariance -- 9. Australia -- 10. Bolivia -- 11. China -- 12. India -- 13. South Korea -- 14. Pakistan -- 15. Philippines -- 16. Rwanda -- 17. Taiwan -- 18. Thailand -- 19. United Kingdom -- 20. United States -- 21. Looking for Patterns Across Nations -- 22. From Data Dashboards to Human Hearts -- 23. Looking Forward: Adjusting to the New Paradigm -- 24. From Measuring Results to Managing Relationships

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Year of publication:	2019 ; 1st ed. 2019
Other Persons:	Guy, Mary E. (ed.) ; Mastracci, Sharon H. (ed.) ; Yang, Seung-Bum (ed.)
Publisher:	Cham : Palgrave Macmillan
Subject:	Öffentliche Verwaltung \| Public administration \| Öffentlicher Dienst \| Civil service \| Leistungsmotivation \| Work motivation \| Welt \| World

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Extent:	1 Online-Ressource (XXVII, 639 p. 48 illus., 20 illus. in color)
Series:	Springer eBooks / Economics and Finance Springer eBook Collection
Type of publication:	Book / Working Paper
Language:	English
ISBN:	978-3-030-24823-9 ; 978-3-030-24822-2
Other identifiers:	10.1007/978-3-030-24823-9 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10012398837