The Path to Service Encounter Performance in Public and Private ‘Bureaucracies’
Year of publication: |
2000
|
---|---|
Authors: | Nielsen, Jørn Flohr ; HØST, Viggo |
Published in: |
The Service Industries Journal. - Taylor & Francis Journals, ISSN 0264-2069. - Vol. 20.2000, 1, p. 40-60
|
Publisher: |
Taylor & Francis Journals |
Saved in:
Online Resource
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