The paths from service quality dimensions to customer loyalty : an application on supermarket customers
Year of publication: |
2013
|
---|---|
Authors: | Kitapci, Olgun ; Dortyol, Ibrahim Taylan ; Yaman, Zührem ; Gulmez, Mustafa |
Published in: |
Management research review. - Bingley : Emerald, ISSN 2040-8269, ZDB-ID 2535152-7. - Vol. 36.2013, 3, p. 239-255
|
Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Lebensmitteleinzelhandel | Food retailing | Türkei | Turkey |
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