The PQUAL Open System Quality Model

Quality assessment of open business enterprise systems is very important because those plat-forms play a central role in the organizations that implement them. The current paper proposes a new easily applicable software quality model called PQUAL that evaluates the quality of such systems. The quality characteristics are identified and analyzed using the ISO/IEC 9126 international standard as a starting point. The paper develops metrics to measure the quality level for the characteristics. The PQUAL model is applied to compare the quality of the DocuMentor and YAWL platforms.