The Presenter's Paradox in customer service interactions
Year of publication: |
2020
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Authors: | Kang, Christine ; Wooten, David B. |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 120.2020, p. 94-102
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Subject: | Customer service | Evasive self-presentation | Impression management | Presenter’s Paradox | Strategic identity support | Tipping behavior | Kundenservice | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Persönlichkeitspsychologie | Personality psychology |
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