The productive service employee : personality, stress, satisfaction and performance
Eric G. Harris, and David E. Fleming
| Year of publication: |
2017
|
|---|---|
| Authors: | Harris, Eric G. ; Fleming, David E. |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 31.2017, 6, p. 499-511
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| Subject: | Employee satisfaction | Service delivery | Frontline service employees | Service productivity | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Stress | Work stress | Dienstleistungsberufe | Service workers | Verkaufspersonal | Salespeople | Produktivität | Productivity |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-11-2015-0347 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011801572