The quality improvement field guide : achieving and maintaining value in your organization

"Covers the key aspects that quality professionals must know to attain mastery in their field. After reading this book, readers will not only gain an understanding of the key quality improvement concepts, but will gain the practical insight required to implement them correctly. Presenting methods for failure prevention and detection, the text explores measurement system analysis, gage repeatability and reproducibility studies, and the basics of maintaining a calibration system. It examines the various aspects of continuous quality improvement, complaints management, and the use of 8D reports for reporting on failures