The quality of guest comment cards : an empirical study of US lodging chains
Year of publication: |
2009
|
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Authors: | Bartkus, Kenneth R. ; Howell, Roy D. ; Hills, Stacey Barlow ; Blackham, Jeanette |
Published in: |
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association. - Thousand Oaks, Calif. [u.a.] : Sage, ISSN 0047-2875, ZDB-ID 864377-5. - Vol. 48.2009/10, 2, p. 162-176
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Subject: | Kundenzufriedenheit | Customer satisfaction | Fragebogen | Questionnaire | Qualitätsmanagement | Quality management | Hotellerie | Hotel industry | Handelskette | Retail chain | USA | United States |
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