The quality perception gap between employees and patients in hospitals
Year of publication: |
April-June 2018
|
---|---|
Authors: | Willems, Jurgen ; Ingerfurth, Stefan |
Published in: |
Health care management review : HCM review. - Germantown, Md. : Corp., ISSN 0361-6274, ZDB-ID 430366-0. - Vol. 43.2018, 2, p. 157-167
|
Subject: | employees | hospital quality | patients | perception gap | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Patienten | Patients | Arbeitskräfte | Workforce |
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