The relation between service quality, satisfaction and intentions
Veronica Liljander & Tore Strandvik
| Year of publication: |
1992
|
|---|---|
| Authors: | Liljander, Veronica ; Strandvik, Tore |
| Publisher: |
Helsingfors |
| Extent: | 23 S. |
|---|---|
| Series: | Meddelanden från Svenska Handelshögskolan. - Helsingfors, ISSN 0357-4598, ZDB-ID 864095-6. - Vol. 243 |
| Type of publication: | Book / Working Paper |
| ISBN: | 951-555-378-4 |
| Source: |
Persistent link: https://www.econbiz.de/10004226751