The relationship between burnout and job Satisfaction among registered nurses at a hospital in Johannesburg
ABSTRACTIntroduction: Registered nurses (RNs) are becoming increasingly dissatisfied with factorsin the workplace; monthly resignations are related to organizational management issues,diminishing resources, staff shortage, increasing responsibilities and lack of supportThe purpose of this study: This research sought to determine the relationship betweenburnout and job satisfaction among registered nurses at a hospital in the city ofJohannesburg.The methodology: A quantitative descriptive survey was used as study design. The JobSatisfaction scale of Warr et al (1979) was used to measure overall satisfaction with bothextrinsic and intrinsic factors. The Maslach Burnout Inventory-Human Service Survey(MBI-HSS) was used to measure emotional exhaustion; depersonalization and personalaccomplishment. The sample comprised 165 RNs, who met the inclusion criteria and whoagreed to participate.Results: The RNs reported dissatisfaction with selected extrinsic factors in their workenvironment, such as the physical work condition, the way their institution is managed andthe rate of pay. The RNs at this hospital are satisfied with hours of work, their immediateboss, their fellow workers and job security; they are dissatisfied with intrinsic factors oftheir job such as promotion opportunities and recognition. The majority (75.76%) of RNsreported moderate to high emotional exhaustion. There is a significant relationship betweenemotional exhaustion and job satisfaction factors. The results show a significantrelationship between emotional exhaustion and depersonalization; 68.48% of RNs reportedmoderate depersonalization. There is a significant relationship between depersonalizationand extrinsic factors. The majority of RNs (76.97%) reported high levels of personalaccomplishment.
Year of publication: |
2008-06-04
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Authors: | Sangweni, Beauty |
Subject: | job satisfaction | burnout | registered nurses |
Saved in:
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