The relationship between customer satisfaction and shareholder value
| Year of publication: |
2005
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|---|---|
| Authors: | Matzler, Kurt ; Hinterhuber, Hans ; Daxer, Christian ; Huber, Maximilian |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 16.2005, 5, p. 671
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