The relationship between Internet addiction and negative eWOM
Year of publication: |
2019
|
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Authors: | Israeli, Aviad A. ; Lee, Seonjeong ; Karpinski, Aryn C. |
Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 39.2019, 13/14, p. 943-965
|
Subject: | Internet addiction behavior | service failure | service recovery | social media | word-of-mouth | 口碑 | 服务失败 | 服务恢复 | 社交媒体 | 网络成瘾行为 | Internet | Virales Marketing | Viral marketing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Social Web | Social web |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Zusammenfassung in chinesischer Sprache |
Other identifiers: | 10.1080/02642069.2018.1453501 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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