The relationship between operational efficiency and customer service : a global study of thirty-eight large international airlines
Carl A. Scheraga
| Year of publication: |
2004
|
|---|---|
| Authors: | Scheraga, Carl Abba |
| Published in: |
Transportation journal : a journal of the Association for Supply Chain Management. - University Park, PA : Pennsylvania State University Press, ISSN 0041-1612, ZDB-ID 860601-8. - Vol. 43.2004, 3, p. 48-58
|
| Subject: | Fluggesellschaft | Airline | Kundenservice | Customer service | Effizienz | Efficiency | Welt | World |
| Extent: | graph. Darst |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10002225527