The relationship between organisational culture and service quality through organisational learning framework
Year of publication: |
2013
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Authors: | Cho, Insu ; Kim, Joseph Kichul ; Park, Heejun ; Cho, Nam-heung |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 24.2013, 7, p. 753-768
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Subject: | Unternehmenskultur | Corporate culture | Lernende Organisation | Learning organization | Dienstleistungsqualität | Service quality | Unternehmensdienstleistung | Business services | Wissensintensives Unternehmen | Knowledge-intensive industry | Südkorea | South Korea |
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