The relationship engine : connecting with the people who power your business

Introduction : the new value proposition for leaders -- The safelite relational leadership model -- The five principles of the relational leader -- The relationship paradox -- Principle #1 worthy intent -- Principle #2 care about people's goals, passions, and struggles -- Principle #3 make every interaction matter -- Principle #4 value people before processes -- Principle #5 connect performance to a purpose -- Relational agility : harnessing the power of worthy intent -- The relational agility process -- Launching business relationships with colleagues -- Advancing relationships with professional peers -- Elevating relationships with advocates -- Becoming a relational leader : a practical approach -- Tools for the relational leader -- The relational leader challenge -- Five ways to sustain the relationships you create -- Relational ladder abstract -- Glossary