The relationship of employee perceptions of organizational climate to business-unit outcomes
Year of publication: |
2009
|
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Authors: | Cooil, Bruce ; Aksoy, Lerzan ; Keiningham, Timothy ; Maryott, Kiersten M. |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 11.2008/09, 3, p. 277-294
|
Subject: | Betriebsklima | Work climate | Mitarbeiterbindung | Employee retention | Kundenzufriedenheit | Customer satisfaction | Unternehmenserfolg | Firm performance | Partielle kleinste Quadrate | Partial least squares | Kleinste-Quadrate-Methode | Least squares method | Multivariate Analyse | Multivariate analysis | Lebensmitteleinzelhandel | Food retailing | Westeuropa | Western Europe |
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