The relative importance of service features in explaining customer satisfaction : a comparison of measurement models
Year of publication: |
2010
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Authors: | Pantouvakis, Angelos |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 20.2010, 4, p. 366-387
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Subject: | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Hafenwirtschaft | Port management | Griechenland | Greece |
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