The role of employee empowerment in the implementation of continuous improvement : evidence from a case study of a financial services provider
Year of publication: |
2017
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Authors: | Hirzel, Ann-Kathrin ; Leyer, Michael ; Moormann, Jürgen |
Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 762449-9. - Vol. 37.2017, 10, p. 1563-1579
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Subject: | Service | Case study | Continuous improvement | Financial services | CI empowerment | Vorschlagswesen | Employee suggestion system | Dienstleistung | Services | Selbsthilfe | Self help | Finanzdienstleistung | Einführung | Implementation |
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