The role of consumer empathic acuity in service encounters
Year of publication: |
2022
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Authors: | Bhagat, Parimal ; Hwang, Eun |
Published in: |
Journal of international business and economics : JIBE. - [Erscheinungsort nicht ermittelbar] : IABE, ISSN 1544-8037, ZDB-ID 2529293-6. - Vol. 22.2022, 3, p. 67-74
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Subject: | Sustainable consumption | empathy | emotional transference | SEM | Emotion | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction |
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