The role of explanations and metadiscourse in management responses to anger-reviews versus anxiety-reviews : the mediation of sense-making
Year of publication: |
2020
|
---|---|
Authors: | Li, Chunyu ; Cui, Geng ; He, Yongfu |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 89.2020, p. 1-13
|
Subject: | Anxiety | Anger | Explanations | Management response | Metadiscourse | Negative review | Sense-making |
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