The role of non-interactive other customers' influence in service environments
Alternative title: | Thema: The role of non-interactive other customer's influence in service environments |
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Year of publication: |
2017
|
Authors: | Albrecht, Arne Keno |
Institutions: | Friedrich-Schiller-Universität Jena (degree granting) |
Publisher: |
Jena |
Subject: | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Kritik | Criticism | Kommunikation | Communication | Wahrnehmung | Perception | Konsumentenverhalten | Consumer behaviour | Dienstleistung | Fehler | Kunde |
Description of contents: | Table of Contents [gbv.de] |
Extent: | viii, 172 Seiten Illustrationen, Diagramme 29,5 cm |
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Type of publication: | Book / Working Paper |
Type of publication (narrower categories): | Hochschulschrift ; Thesis |
Language: | English |
Thesis: | Dissertation, Friedrich-Schiller-Universität Jena, 2017 |
Classification: | Dienstleistungen: Allgemeines |
Source: | ECONIS - Online Catalogue of the ZBW |
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