The role of self-service technologies in restoring justice
Year of publication: |
2011
|
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Authors: | Mattila, Anna S. ; Cho, Wonae ; Ro, Heejung Cheyenne |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 64.2011, 4, p. 348-355
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Subject: | Selbstbedienung | Self-service | Innovationsakzeptanz | Innovation adoption | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction |
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