The Role of Support Systems in Intelligent Decision Making

In the context of a changing business environment, an organization must adopte appropriate and timely decisions based on the information available in order to obtain or enhance competitive advantage. The necessity of optimal decision making by overcoming limitations of data collection, analysis and interpretation of information led to widespread proliferation of decision support systems (DSS) in the practice of organization management. This paper aims to highlight the need and role of support systems used for the “intelligent” decisions making (decision support systems, expert systems or fuzzy rule-based systems) as a solution to an efficient decision-making process.