The role of transactionality of mobile branded apps in brand experience and its impact on loyalty
Year of publication: |
2022
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Authors: | Plotkina, Daria ; Rabeson, Landisoa |
Published in: |
The journal of brand management : an international journal. - Basingstoke : Palgrave Macmillan, ISSN 1479-1803, ZDB-ID 2039460-3. - Vol. 29.2022, 5, p. 470-483
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Subject: | Customer experience | Identification with the brand | Loyalty | Non-transactional branded app | Perceived brand personality | Satisfaction | Markenführung | Brand management | Beziehungsmarketing | Relationship marketing | Markenimage | Brand image | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Markenartikel | Brand | Mobile Anwendung | Mobile application |
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