The Role of Tangibility in Service Quality and its Impact on External Customer Satisfaction : A Comparative Study of Hospital and Hospitality Sectors
Year of publication: |
2015
|
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Authors: | Panda, Tapan |
Other Persons: | Das, Satyabrat (contributor) |
Publisher: |
[2015]: [S.l.] : SSRN |
Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Krankenhaus | Hospital | Gastgewerbe | Hospitality industry |
Description of contents: | Abstract [papers.ssrn.com] |
Extent: | 1 Online-Ressource |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: The IUP Journal of Marketing Management, Vol. XIII, No. 4, November 2014, pp. 53-69 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments July 30, 2015 erstellt Volltext nicht verfügbar |
Source: | ECONIS - Online Catalogue of the ZBW |
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