The roles of technology in enhancing service excellence in Malaysian higher education industry
Year of publication: |
2022
|
---|---|
Authors: | Hasfizani Ariffin ; Mokhtar, Sany Sanuri Mohd ; Yusmani Mohd Yusoff |
Published in: |
International journal of business excellence : IJBEX. - Genève [u.a.] : Inderscience Enterprises, ISSN 1756-0055, ZDB-ID 2471986-9. - Vol. 27.2022, 2, p. 189-201
|
Subject: | service excellence | service delivery | technology | digital era | higher education | university | Malaysia | Asia | competitive environment | customer’s attention | Dienstleistungsqualität | Service quality | Hochschule | Higher education institution | Asien | Studium | University education | Dienstleistungssektor | Service industry | Technischer Fortschritt | Technological change | Informationstechnik | Information technology |
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