THE ROUTE TO QUALITY VIA PEOPLE

John Ward, director of the IBM Havant Plant in the UK outlines a brief history of the Plant's progression in quality improvement since 1981. Critical to this development has been the role of people within IBM audits suppliers. Their involvement and initiative for change has resulted in a highly successful rolling quality improvement programme.

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Year of publication:	1988
Authors:	WARD, JOHN
Published in:	Logistics World. - MCB UP Ltd, ISSN 0953-2137, ZDB-ID 2788451-X. - Vol. 1.1988, 1, p. 28-32
Publisher:	MCB UP Ltd

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Type of publication:	Article
Type of publication (narrower categories):	review-article
Language:	English
Other identifiers:	10.1108/eb007412 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014928483