The SERPVAL scale: a multi-item instrument for measuring service personal values
| Year of publication: |
2005
|
|---|---|
| Authors: | Lages, Luis Filipe ; Fernandes, Joana Cosme |
| Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 58.2005, 11, p. 1562-1572
|
| Publisher: |
Elsevier |