The service advantage : how to identify and fulfill customer needs
Year of publication: |
1990
|
---|---|
Authors: | Albrecht, Karl ; Bradford, Lawrence J. |
Publisher: |
Homewood, Ill. : Dow Jones-Irwin |
Subject: | Verbraucherzufriedenheit | Verbraucherforschung |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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Approaches to consumer satisfaction : whose choice is it, anyway
Uusitalo, Outi, (1991)
-
Journal of consumer satisfaction, dissatisfaction and complaining behavior : CS/D&CB
(2016)
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Schlicht, Ekkehart, (1992)
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Twentysomething : managing and motivating today's new workforce
Bradford, Lawrence J., (1992)
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Albrecht, Carl, (1967)
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Südamerika heute : Eindrücke von einer Reise durch Argentinien, Bolivien, Brasilien und Chile
Albrecht, Karl, (1959)
- More ...