The service-profit chain in call centre services
Year of publication: |
2016
|
---|---|
Authors: | Chicu, Dorina ; Aparicio-Valverde, Mireia ; Ryan, Gerard ; Batt, Resemary |
Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 26.2016, 5, p. 616-641
|
Subject: | Customer satisfaction | Performance | Call centres | Remote services | Service-profit chain | Callcenter | Call centre | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction | Kundenservice | Customer service | Deutschland | Germany |
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