The service-profit chain : reflections, revisions, and reimaginations
Jens Hogreve, Anja Iseke, and Klaus Derfuss
| Year of publication: |
2022
|
|---|---|
| Authors: | Hogreve, Jens ; Iseke, Anja ; Derfuß, Klaus |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 25.2022, 3, p. 460-477
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| Subject: | artificial intelligence | human resource management practices | organizational frontline employees | research synthesis | Service-profit chain | Personalmanagement | Human Resource Management | Künstliche Intelligenz | Artificial intelligence | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10946705211052410 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013395980