The service-quality puzzle
Year of publication: |
1988
|
---|---|
Authors: | Berry, Leonard L. ; Parasuraman, A. ; Zeithaml, Valarie A. |
Published in: |
Business Horizons. - Elsevier, ISSN 0007-6813. - Vol. 31.1988, 5, p. 35-43
|
Publisher: |
Elsevier |
Saved in:
Online Resource
Saved in favorites
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